Returns & Refunds policy
You are entitled to cancel your order within 30 days without giving any reason for doing so.
The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail oneheartoneloveone@gmail.com
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 30 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
Digital Products
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail oneheartoneloveone@gmail.com
Refund For Digital Products
[Surplus Funds Claim Guide]
Last Updated: November 27,2025]
Effective Date: November 25,2025
1. No Refunds Policy
ALL SALES ARE FINAL. Due to the nature of digital products, we do not offer refunds, returns, or exchanges once a product has been purchased and delivered.
By completing your purchase, you acknowledge and agree to this No Refunds Policy.
2. Why Digital Products Cannot Be Refunded
Digital products - such as e-books, planners, templates, and downloadable content - cannot be returned once accessed or downloaded. Unlike physical products, digital goods are delivered instantly and cannot be "returned" in a traditional sense.
Once you receive access to download or view your digital product:
The product has been delivered in full
You have received the complete value of your purchase
The digital file cannot be retrieved or "taken back"
We cannot verify that you have deleted all copies
3. Product Access and Delivery
3.1 Instant Delivery
All digital products are delivered immediately upon successful payment through:
Direct download link
Email delivery
Access to your customer account
3.2 Your Responsibility
Before purchasing, you are responsible for:
Reading the product description thoroughly
Reviewing any preview images or sample content provided
Ensuring the product meets your needs
Verifying technical compatibility with your devices
Confirming you have the ability to download and access the file format
4. Exceptions to No Refunds Policy
While our standard policy is no refunds, we may provide exceptions in the following limited circumstances:
4.1 Technical Issues (Our Fault)
If you experience technical problems accessing your purchase due to our error, such as:
Broken or non-functional download links
Corrupted files that cannot be opened
Missing content that was advertised
Wrong product delivered
You must contact us within 7 days of purchase with details of the technical issue. We will first attempt to resolve the problem by:
Providing a new download link
Resending the product
Fixing any technical errors
Replacing corrupted files
If we cannot resolve the issue after reasonable attempts, we may issue a refund at our discretion.
4.2 Duplicate Purchases
If you accidentally purchase the same product twice, contact us within 48 hours with proof of duplicate purchase. We will issue a refund for the duplicate transaction only.
4.3 Unauthorized Transactions
If your payment method was used without your authorization, contact us immediately with:
Details of the unauthorized transaction
Police report or fraud documentation (if applicable)
Proof from your financial institution
We will investigate and may issue a refund for verified unauthorized transactions.
4.4 Product Not as Described (Materially Different)
If digital products are materially different from the description or faulty, you may be entitled to a refund under consumer protection laws.
To qualify, the product must be materially different from what was advertised, such as:
Significantly different content than described
Missing major features that were advertised
Defective product that cannot be used for its intended purpose
You must contact us within 14 days with specific details about how the product differs from the description.
5. Legally Mandated Consumer Rights
5.1 European Union (EU) / European Economic Area (EEA) / United Kingdom (UK)
14-Day Withdrawal Period Exception:
Under the EU Consumer Rights Directive, consumers have a right of withdrawal from their purchase within 14 days. However, this right does not apply to digital content once delivery has begun with your prior express consent.
By completing your purchase, you:
Expressly consent to immediate delivery of the digital product
Acknowledge that you lose your right of withdrawal once delivery begins
Agree that the digital content will be delivered immediately
Faulty Digital Products:
Under EU consumer protection law, you have a 2-year legal guarantee for digital products. If digital content is faulty, not as described, or not working as expected, you have the right to request repairs or refunds.
If your digital product is genuinely defective, you must:
Contact us within a reasonable time (recommended: 14-30 days)
Provide specific details about the defect
Allow us opportunity to repair or replace first
Under the UK Consumer Rights Act 2015, Section 45, customers who have a defective digital purchase have the right to request a refund.
5.2 Australia
Under Australian Consumer Law, businesses cannot have a blanket "no refunds" policy. Consumers are entitled to a repair, replacement, or refund if products are faulty or not as described.
For Australian customers:
You have rights under the Australian Consumer Law
These rights cannot be excluded
If the product is defective or not fit for purpose, we will provide a remedy
Contact us within a reasonable time if you believe you have a valid claim
5.3 California, USA (CCPA/CPRA)
California law does not mandate refunds for digital products, but:
California Civil Code Section 1723 requires businesses to display their return and refund policy clearly if they do not provide full refunds.
This policy is clearly displayed on our website
By purchasing, you acknowledge this no-refund policy
5.4 Other Jurisdictions
Consumer protection laws vary by country, state, and region. We respect all applicable consumer rights in your jurisdiction. If you believe you have legal rights to a refund that are not addressed in this policy, contact us with:
Your location
The specific law you're referencing
Why you believe you're entitled to a refund
We will review your request in accordance with applicable local laws.
6. What Is NOT Eligible for Refund
The following situations do NOT qualify for refunds:
❌ Change of Mind: You no longer want the product or found it elsewhere cheaper
❌ User Error: You cannot figure out how to use the product (we provide support instead)
❌ Buyer's Remorse: You regret the purchase after receiving it
❌ Technical Issues on Your End: Your device, software, or internet connection problems
❌ Incompatibility: The product doesn't work with your specific device (if compatibility requirements were listed)
❌ Subjective Dissatisfaction: You don't like the style, format, or approach (when accurately described)
❌ Already Consumed Content: You've read the entire e-book, used the planner, or consumed the full content
❌ Sharing Violation: You violated the license terms by sharing or distributing the product
7. Customer Support
Before requesting a refund, please contact our customer support team. Many issues can be resolved quickly through support.
We can help with:
Technical difficulties accessing your download
Questions about using the product
Clarification about product features
Re-sending lost download links
File format conversions (where possible)
General product support
Contact Support:
Email: [oneheartoneloveone@gmail.com]
Response Time: Within 24-72 hours
8. Refund Request Process
If you believe you qualify for a refund under the exceptions listed above:
Step 1: Contact us at [oneheartoneloveone@gmail.com] within the applicable timeframe
Step 2: Provide the following information:
Order number
Email address used for purchase
Product name
Date of purchase
Detailed explanation of the issue
Supporting documentation (if applicable)
Step 3: Allow us time to investigate (typically 3-5 business days)
Step 4: We will respond with our decision and next steps
If Approved:
Refunds are issued to the original payment method
Processing time: 5-10 business days
You may be required to confirm deletion of the product
9. Chargebacks and Disputes
Please contact us before filing a chargeback.
Chargebacks and payment disputes:
Damage your relationship with us
May result in account suspension
Incur processing fees for both parties
Often take longer than direct resolution
If you file a chargeback instead of contacting us:
We will provide evidence of product delivery to your payment processor
You may be banned from future purchases
We reserve the right to pursue legal action for fraudulent chargebacks
We prefer to resolve issues directly and amicably.
10. Fraudulent Refund Requests
We take fraud seriously. Fraudulent refund requests include:
Claiming non-delivery when product was downloaded
Requesting refunds after consuming entire content
Making false claims about product quality or description
Serial refund requests across multiple purchases
Disputing charges while continuing to use products
Consequences of fraud:
Immediate denial of refund request
Permanent ban from our platform
Reporting to relevant authorities
Legal action where appropriate
11. License Termination
If a refund is issued (in exceptional circumstances):
Your license to use the product is immediately terminated
You must delete all copies of the digital product
You may not continue to use, distribute, or benefit from the product
Continued use after refund constitutes copyright infringement
12. Third-Party Platforms
If you purchased our digital products through a third-party platform (e.g., Amazon, Apple, Google Play):
That platform's refund policy applies
You must request refunds through their system
We may have limited ability to override their decisions
Timeframes and processes are controlled by the platform
Always review the refund policy of the platform where you make your purchase.
13. Pre-Purchase Information
To minimize dissatisfaction, we provide:
✓ Detailed product descriptions ✓ Preview images or sample content (when applicable) ✓ Clear file format information ✓ System requirements and compatibility details ✓ Accurate page counts, word counts, or size information ✓ Customer reviews and ratings (when available)
Please review all available information before purchasing.
14. Updates and Modifications
We reserve the right to:
Update digital products to fix errors or improve quality
Modify this Refund Policy as needed for legal compliance
Change our refund exceptions based on business needs
Material changes will be communicated via:
Updated policy posted on our website
Email notification to customers (when possible)
Notice at time of purchase
Continued purchases after policy changes constitute acceptance of the new terms.
15. Governing Law and Jurisdiction
This Refund Policy is governed by the laws of the United States of America, except where superseded by mandatory consumer protection laws in your location.
Any disputes arising from this policy shall be resolved through:
Good faith negotiation first
Mediation (if negotiation fails)
Binding arbitration in the United States Of America
Small claims court (for applicable amounts)
Nothing in this policy limits your statutory rights under applicable consumer protection laws.
16. Contact Information
For questions about this Refund Policy or to request a refund under the exceptions listed:
Customer Support: Email: oneheartoneloveone@gmail.com Phone: 772-207-1005
Refund Requests: Email: oneheartoneloveone@gmail.com
General Inquiries: Email: oneheartoneloveone@gmail.com
Response Times:
Support inquiries: 24-72 hours
Refund requests: 3-5 business days
17. Acknowledgment and Consent
By completing your purchase, you acknowledge that:
✓ You have read and understood this No Refunds Policy ✓ You agree to the terms outlined in this policy ✓ You understand that all sales are final except as stated ✓ You consent to immediate delivery of digital products ✓ You waive your right of withdrawal (where applicable under law) ✓ You accept responsibility for reviewing product information before purchase ✓ You understand this policy is part of our Terms and Conditions